Frequently asked questions
A managed service provider is a company that manages a business' IT infrastructure and can supplement or replace an in-house IT department. Many managed service providers monitor, maintain and support networks, servers, and applications for businesses, making sure they are operating smoothly, efficiently, and securely. Many small or medium sized businesses can leverage a managed service provider to lower their operational costs.
We can handle a wide-variety of IT needs from monitoring your networks, computers, and servers and providing proactive support so your business does not experience long periods of downtime due to malfunctions or failures. We also offer help desk or break/fix support for your business for those times when things just don't go right. We can implement security measures such as firewalls, antivirus, as well as make sure your business stays compliant to industry regulations, such as HIPAA.
We do! Any time you experience issues during the work week or if your business operates on weekends, you can contact us and we will respond promptly.
We do not offer tiered packages of any kind. Each solution is designed for you and your business needs and we will never sell you more than you need. Some businesses might not benefit from our help desk support service, for example, thus lowering their cost. This unfortunately means there is no set price we can advertise. The best way to get a quote is to contact us, describe your business needs and goals, and let us determine a cost-effective solution.
That is entirely up to you! We can operate on a subscription basis and offer month-to-month payments or we can draft a contract for long-term to lower your costs. During our consultation, we can determine which method is best for both parties.
We welcome all businesses, even those who already have in-house IT teams. We can augment your IT department and provide proactive support by notifying them when we notice things start to go awry. Or we can manage your help desk support and allow your internal team to focus on projects that drive growth and innovation instead of routine maintenance.
We offer both! Remote support is a cost-effective, efficient solution for managing day-to-day IT issues, system monitoring, and general troubleshooting. We can detect issues early and resolve many without needing to visit on-site. But sometimes, we need physical intervention, either on a scheduled basis or for urgent issues that can't be handled remotely, such as hardware repair and installations, and in-person consultations.
Use our Contact Us form, send us an email at info@swyftech.org or give us a call at 850-305-0023 and you should hear back from us within 24 hours.